Through regularly updated documentation, online help screens, and training, users are informed about changes to the system. At software release time, users are provided with a document detailing all system changes from the previous year. During the initial year of implementation, on-site support from qualified iTCCS personnel is available.
iTCCS staff will stay with a problem until it is resolved. A system currently in place addresses non-critical problems in a timely fashion; staff will stay after hours to resolve critical district problems. Additionally, the use of the 1-800 telephone support minimizes costs for long distance services to iTCCS staff. Communications experts also make on-site visits for communication problem identification/resolution for consultation on new communications equipment.
