Positive Impact on Education

Measurement:
AEIS

Support Clients in Improving Student Performance

• Assist districts in developing and implementing a systemic approach to ensure achievement for all student groups
• Assist districts in increasing parental involvement to ensure student success  

Measurement: FIRST

Assist Clients in Increasing Efficiency and Economy of Operations

• Model effective use of integrated technology resources

• Increase the opportunities for and participation in cooperative and shared agreements  
• Develop systemic processes to ensure timely delivery of pertinent information and program implementation
• Develop and maintain effective partnerships 

Measurement: Accountability

Assist Students and Educators in Meeting or Exceeding State and Federal Accountability Standards

• Provide professional development, consultation and technical assistance on best practices and alternative delivery systems  to close the performance gaps and ensure achievement for all student groups
• Provide professional development for educators in instructional leadership, assessment, safety and other state and federal mandates
• Provide educators with tools for evaluation of data to plan meaningful instruction

Customer Satisfaction

Measurement:  Client Satisfaction Survey, questions 1-3; Workshop evaluations

Ensure That Products and Services Meet or Exceed Customer Requirements, Anticipate Needs and Are Cost Effective

• Document customer needs and requirements based on client feedback and state/federal mandates.
• Document effectiveness of products and services in meeting customer requirements based on feedback from clients
• Maintain total service value and pricing structures at or below the average of similar service providers

Measurement:  Client Satisfaction Survey, questions 4-5;Turnover rates

Ensure That a Highly-Qualified and Effective Workforce Supports the Educational Community

• Promote, develop and retain a quality workforce

Employee Satisfaction

Measurement:  ESC-20 Climate Survey

Ensure That ESC-20 Supports a Work Environment Characterized By a High Level of Professionalism and Job Satisfaction  

• Promote and support effective internal communication

• Provide opportunities for professional growth
• Promote a positive Center culture

ESC-20 Operational Excellence

Measurement:  cost/benefit analysis

Ensure Fiscal, Organizational and Operational Responsibility and Efficiency

• Anticipate market conditions through research and development
• Promote the value of ESC services to both local and state level decision makers