Provision of an AppleCare Service Technician for service to any Apple computers according to the Apple warranty support timelines as an Apple Authorized Service Provider.
Dell Warranty Support
Provision of a Dell Certified System Engineer (DCSE) for any Dell workstation, server or laptop according to the Dell warranty support timelines.
Help Desk Ticketing
Access to a hosted web ticketing system for logging of technical assistance calls including setup, license, upgrade protection and support. System allows entry of tickets via web and e-mail.
Hosting (Moodle/Podcast/Sharepoint)
Hosting of your Moodle/Podcast or Sharepoint service in a secure environment.
Laptop Tracking/Recovery Services
Access to a website to download Computrace Complete software onto Windows and Macintosh laptop computers for tracking and theft recovery.
Technical Support Service (Onsite)
Consulation, configuration and support for servers, PCs, applications, phone switch, operating system, networking devices, videoconferencing equipment, satellite equipment or web databases. Three (3) days of support and maintenance of satellite equipment including replacement of defective LNB and receiver loaner unit provided pending repair.
Technical Support Service (via Phone)
Remote assistance is available via the Internet for servers, Macintosh and PC systems, applications, operating systems, networking devices, videoconferencing equipment, satellite equipment and web problems from 8:00 a.m. - 5:00 p.m. daily with access to an on-call phone after hours. Calls are based on the criticality and response time desired.
