On the 'Home' tab you can access the iLearning login box. Login using your user name and password.
Why do I have to create an account?
Your iLearning account lets you keep a history of all registrations processed and training taken through iLearning. That history is tied to your username. You can change employers, e-mail address, name, etc. and still keep all of the training taken through this system in one place. You can access your training history and print/re-print your standard certificate of completion as long as you maintain an active account.
I keep getting “log-in” failure, what should I do?
How do I know if I already have an iLearning account?
If you have attended any staff development workshops or meetings offered through Region 20 since the 2003-2004 school year, then you already have an account built. If you do not know your username/password, contact the registration department at registration@esc20.net, or by phone at (210) 370-5671/5247.
I forgot my password and received a message that I would receive a new one via my e-mail account, but I did not. How do I get one?
Your e-mail address may be incorrect. Login, check/correct your e-mail address information in your Profile or call Registration at (210) 370-5671.
How do I build an account in iLearning?
Click on the button on the left to access iLearning. When the ESC-20 iLearning page comes up, click on the “Click here to create an account” link in the “New User” box. Fill out the form completely, scrolling down to the bottom of the page to see all fields. When you have completely filled out all fields, click “Next” to continue. NOTE: It is imperitive that the "Next" button be clicked only once. You will get a confirmation screen that tells you that you have successfully created an account.
When I tried to create an account I got the message, “Username already in use.” Should I just create a different username?
No. A user account may have already been created for you. Call Registration at (210) 370-5671 or e-mail us at registration@esc20.net.
What do I do if I have created multiple accounts and have some registration information in each?
Call Registration at (210) 370-5671 or e-mail us at registration@esc20.net. We will assist you with the process of consolidating the accounts. This is a time consuming process and should be done as soon as possible.
My employer is not on the “drop-down” list (district or campus). How do I get them added to the list?
The drop-down lists were created to ensure that district and campus names are consistent and easily distinguishable. The names used are those published in the TEA Directory – the name you are used to using may not be the same as the one that was published in the directory. County-district numbers and names have been added to ensure accurate identification. The exact naming helps identify and give discounts to districts/campuses that participated in sponsoring cooperatives – the names must match for the computer to recognize and apply the discount.
If your district or campus information is not on the list, call Registration at (210) 370-5671 or e-mail us at registration@esc20.netand ask that they be added. Use the other or blank options until the district or campus is added to the drop-down list.
Is there a way to search the list of districts more quickly?
Typing the first letter of the entry will get you to the beginning of the items that start with that letter, e.g. entering an “s” will get to the first entry that starts with an “s”. You will have to scroll the rest of the way or repeatedly pressing the same letter will move you down the list. Caution: Please don't hit the backspace button during this process as it will cause an error.
How do I browse the online catalog?
You may browse the catalog as a registered user. Click on the “Catalog” tab, and then click on any of the Subject Index categories to see all upcoming workshops within that category. Alternately, you may type a keyword or a workshop number into the field provided and click “Go” to search.
How do I register for a workshop?
To register for a workshop, you must:
Sign in as a registered user.
Locate the workshop that you wish to attend.
Scroll down to the “Enrollment Options” table.
Click on the “Enroll” icon to the right of the workshop you wish to attend (it looks like a shopping cart).
Click on the "Submit" button. This will take you to a screen where you will be asked to provide information on your method of payment.
Once you have provided your method of payment, click the “Continue with Enrollment” button to proceed.
Next, you will see a “Payment Confirmation Screen”, select either the "Click here to print" or the "Click here to complete enrollment" button.
How do I register for staff development if I am from a district that is not part of Region 20?
Go to "Click here to create an account" button, complete the Self Register information and follow the steps in the previous question.
I printed my confirmation but the workshop doesn’t show up on my calendar or schedule. What do I do?
You may not have completed the enrollment process. Re-enroll for the workshop and be sure to select the “click here to continue” button on the Payment Confirmation Screen.
How do I unenroll?
Once logged in, click the “Home” tab, then the “Scheduled” tab. To unenroll, click on the “briefcase” icon for that workshop.
What is the cancellation policy for ESC-20's iLearning?
Participants who cancel no later than five working days before the starting date of a session by “unenrolling” online will receive a full refund if they have already paid. We must have a written statement (e-mail, fax, or standard mail) requesting a refund or credit. There are no partial refunds.
Send an email to: registration@esc20.net Send a fax to: 210-370-5703 Mail to: Central Registration, ESC-20, 1314 Hines Avenue, San Antonio, TX 78208-1899
How do I know there is still space in the workshop?
When you see the “Content Details” screen, scroll down to the “Enrollment Options” table with the shopping cart, there is a new category called “Capacity Avail/Limit” which tells you maximum enrollment and slots remaining.
I want to enroll a group of teachers from our campus. Can I do it for them?
Yes, with their permission. Ask them to provide you with their user names and passwords. If they don’t have one, you can create one for them online and give them the information for future use. If they are not sure whether they have a user account, please call Registration at (210) 370-5671 or e-mail us at registration@esc20.net.
I typed in a purchase order number when I enrolled, but now I have a check. How do I get back to that screen to change the information?
The system does not allow a change in the original payment information. Fax and/or mail the payment to ESC-20, Attn: Registration and we will correct your account.
Will I get a notice of cancellation or date change?
Yes. Be sure to have an accurate e-mail address in your user profile, since this is our primary source of notifying you regarding any changes to a workshop.
How do I access my transcript?
Once you are logged into iLearning, select the Profile tab in the top right-hand corner of the screen. When your profile is on the screen, select the sub tab titled Transcripts. Your personal transcript will be displayed.
What if my staff development hours are not recorded in my transcript for a session I have attended?
If your session was held at the ESC-20 Conference Center, your staff development hours should show up within two business days of completing the training. If your session was held somewhere other than the ESC-20 Conference Center, your staff development hours should show up within five business days of completing the training.
When can I print my certificate?
If your session was held at the ESC-20 Conference Center, you will have the ability to print your certificate within two business days of completing the training. If your session was held somewhere other than the ESC-20 Conference Center, you will have the ability to print your certificate within five business days of completing the training.
How do I print my certificate?
Once you are logged into iLearning, select the Profile tab in the top right-hand corner of the screen. When your profile is on the screen, select the sub tab titled Transcripts. In the Completed Offerings table under the Certificate heading there will be a certificate icon. Select the icon and a certificate window will open. Select the Print button in the top right-hand corner. (Be sure your printer orientation is set to Landscape.)
Can I pay with a credit card?
Yes. Region 20 accepts both Visa and Master Card. When enrolling, click on the "Click Here to Pay by Visa or Master Card Online" button, and follow the on screen prompts.
I want to attend Distance Learning training at a netVision20 outreach center. How do I designate which site I plan to attend?
When you click the “Enroll” button, select the name of the Outreach Center or Videoconferencing Site at which you wish to attend in the drop down list on the Payment Details screen. If you have any questions about the process, please contact Ron Dennis at ronnie.dennis@esc20.net or (210) 370-5632.
Can I bring my children to a workshop?
Please do not bring children to workshops. ESC-20 does not provide child care, and is not equipped to handle children at the service center.
How do I submit my payment?
To insure proper processing of your payment, please do the following:
Print a copy of the payment confirmation screen and send it along with your check or PO to the address below. (Alternately, you may write the workshop number(s) that the payment will cover on the check or PO, as well as the name of the attendee.)
Make checks payable to ESC-20.
Mail to: ESC-20 Registraiton Department, 1314 Hines Avenue, San Antonio, TX 78208
If you have any billing questions, please call Connie Rodriguez at (210) 370-5212. You may also email her at connie.rodriguez@esc20.net.
What kind of accessibility options do you have for workshops?
ESC-20 is accessible to persons with disabilities. If you have a special need, please contact the appropriate person one week prior to the session.
If you require a sign language interpreter, e-mail Christine Garcia at christine.garcia@esc20.net or call (210) 370-5622.
If you require Braille or large print materials, please e-mail Deborah Thompson at: deborah.thompson@esc20.net or call (210) 370-5433.
If you have questions concerning our accommodations or the accessibility of off-site facilities, or if you need a language interpreter, please e-mail Carolyn Rhodes at carolyn.rhodes@esc20.net or call (210) 370-5430.
How do I print all workshops in a category?
Workshops by Category Report This report has been created to allow iLearning users to print a list of future workshops for a workshop category (one category per report) – these are the “official” categories displayed on the “Home” page. To run the report:
Select the “Profile & Transcript” tab on the menu bar. Select “Reports” (on the Menu bar).
On the “Learner Reports” screen, select the report entitled “Workshop List by Category” by clicking on the “eyeglasses” symbol to the right of the report description (under the column labeled “Run.”
In the next screen, click the “Go” button, leaving the “Filter by category name” field blank.
When the screen requesting parameters appears:
Select a category, click on the flashlight symbol to the right of the text box labeled “Please_Select_Category”;
When the next page appears (in a separate but smaller window), click on the radio button in front of the category you wish to select. It may be necessary to scroll down or go to the next page to find the category you wish to select;
After you have selected the category, click on "Ok" (upper right of the screen). This will return you to the previous screen with the category name displayed in the text box;
Click on "Run". The report will process and, when completed, will appear in the window - the report can then be printed.
Click on the Print button. On the print options menu that displays, select the printer (suggest that the report be printed in landscape, if available) and print.
The sequence of the report is by Category, then Workshop Name, and then date.
